Soup mug cup RIZAEMON Kiln blue striped engraving Hasami-ware

How to order

First, add the item you want to purchase to the cart and press the "Check out" button.
Then enter your address. * (Please enter your address in English.)
If you register as a member, you will not need to enter your address from the next time onwards.

Please also enter your email address as it is necessary for delivery status and contact from the shipping company.

Next, select a shipping method.
Depending on your country and weight, EMS, Small packet, Fedex options and shipping costs will be displayed.

The shipping companies you can choose from vary depending on your country.

After that, enter the payment method information and complete the order.

Please make sure to enter your name, address, phone number, and email address accurately.
Entering incorrect information increases the risk of your package being returned.

Also, please be sure to write the shipping address in English.

Can I create a customer account on MatchaJP ?

Yes! You can create a customer account on MatchaJP and save your payment and shipping details for faster checkouts in the future.

We accept major credit cards, Paypal, Apple Pay, Google Pay and Shop Pay.
Please select your preferred method.

All credit card transactions are processed securely by Shopify Payment or PayPal.

It is not necessary to have a PayPal account in order to make a payment.

MatchaJP does not keep any record of your credit card or other financial information.

All financial transactions are encrypted securely and handled by PayPal or Shopify Payment.

Quantity discounts are temporarily unavailable due to product shortages caused by high demand.

• 5% OFF on orders over $200

• 6% OFF on orders over $500

If you have a coupon code that provides a greater discount than the automatic one, please make sure to enter your code at checkout.

Kindly note that multiple discount codes cannot be applied at the same time.

Regarding Customs Duties

Customs duties are generally not included in the product price (with the exception of the United States).
Whether customs duties will be applied, and the amount of such duties, depends on the country, the customs authority’s decision, and the total order value.
Since we cannot determine in advance whether duties will be charged or the exact amount, please contact the customs office in your country if you would like to know beforehand.

For Customers in the United States

In the United States, a system has recently been introduced under which all imported products are subject to customs duties.
To avoid any trouble, the applicable duty amount will be displayed at the time of purchase, and you will be asked to pay it in advance.
We will then pay the duty on your behalf to the authorities, so you will not be charged any additional customs duties after the shipment.

Regarding Refusal to Pay Customs Duties

On very rare occasions, some customers refuse to pay customs duties and request a refund.
However, please understand that even if the package is not received due to refusal of customs payment, shipping costs are still incurred, and in fact, the return process results in additional round-trip shipping fees.
In addition, in such cases, the package may be held for a long period or delayed during transport, which can make the items unsuitable for resale.

For these reasons, we kindly ask for your understanding that we are unable to provide refunds in cases where customs duties are refused.

We ship using Japan Post (EMS, Small Packet), DHL, and FedEx.
The available carrier depends on the destination country and the total weight of your order. You can select the preferred option in your shopping cart.

EMS (Express Mail Service)

EMS is a fast international postal service that delivers to many countries worldwide.
In Japan, shipments are handled by Japan Post and are delivered locally by the destination country’s postal service.

• Tracking: Available in most countries. However, please note that in some countries tracking is no longer possible once the package leaves Japan.

• Delivery time: Varies by country and international circumstances, but EMS is the fastest service provided by the post office

Small Packet

Small Packet is also an international postal delivery service, similar to EMS, but slower and more affordable.

• Tracking: Not available in many countries

• Delivery time: About one week to nearby regions such as Southeast Asia. To destinations like Australia or Canada, it may take two weeks or longer depending on the country and shipping congestion.

FedEx

FedEx is a private courier service. We mainly use it for shipments to the U.S., Canada, and parts of Europe.

• Tracking: Fully traceable

• Delivery time: Often faster than postal services, though customs clearance may cause delays

• Note: Delivery to P.O. Boxes is not available

Shipping fee 

Shipping costs vary depending on the destination country, weight, and shipping method. When you add the item to your shopping cart and select the shipping method, the shipping fee will be displayed, so please check it.

There are no shipping discounts for purchasing in bulk.

Shipping fee to JAPAN

Shipping fee within Japan is $5 regardless of weight.

In addition, if the order amount is more than 50$, it will be delivered free of charge.

When sending items to a hotel in Japan

If you are planning to travel to a hotel or other facility in Japan and collect your luggage, please be sure to write the dates of your stay and the names of the guests when placing your order.

On schedule

Matcha is basically ordered and manufactured after receiving an order.
Items will be transferred to a logistics partner within 1-5 business days.

If there is a shortage due to production conditions at the manufacturing plant, shipping times may be delayed.

Business days are Monday through Friday. 
We are closed on Saturdays, Sundays and Japanese public holidays.

When orders are concentrated

If we are inundated with orders for any reason, it may take longer than usual to ship your order.
In that case, we will inform you on our website.

[Regarding long-term holidays]

We have long closures twice a year (during the Japanese summer holidays and the New Year holidays) due to the closure of our partner matcha factories.
We will announce these closures on our website in advance.

The time from delivery to arrival at your home depends on the country, shipping carrier and customs situation.

As this is international shipping, it can vary greatly depending on the cargo congestion and the situation at customs.
Please note that we cannot accept requests for specific arrival dates.

The following is an approximate example. 
Please note that we cannot guarantee that these dates will be met.

Example:
Shipping time to USA/CANADA
FedEX: 3 to 7 days
EMS: 5 to 10 days
SmallPacket: 10 to 20 days

Shipping time to Thailand
EMS: 3 days
SmallPacket: 5 to 6 days

Shipping time to Australia
EMS: 8 days
SmallPacket: 14 days

Shipping time to Singapore
EMS: 3 to 4 days
SmallPacket: 10 to 14 days

Shipping time to Korea
EMS: 3 to 4 days
SmallPacket: 5 to 7 days

Delivery times are estimates only.
It may vary greatly depending on how crowded it is at the time and the situation at customs.
EMS and small packets are transported on regular passenger aircraft. Therefore, packages may be concentrated and they may be easily affected by international situations.

Small packets may or may not be trackable depending on the country.
For example, a small packet addressed to Australia can be tracked in Japan but not within Australia.

Product Tracking

Once your item is ready to be shipped, we will send you an email with a tracking number.
You can track your item using that number.

It may take some time for the tracking number to appear.

Tracking FedEX

Also, with FedEx, weekend shipments may be handled as collection for the following week due to FedEx circumstances.
In that case, it may take some time for the tracking number to appear.

FedEX tracking

https://www.fedex.com/en-us/tracking.html

Tracking EMS and Small Packets

EMS can be tracked in most countries.

SmallPacket cannot be tracked in some countries after it leaves Japan (mainly Australia, Canada, etc.)

Japan Post tracking

https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
 

You may be able to track it down on the following sites:

order tracker

*You will be redirected to an external site.

Regarding lost luggage

If you have any problems with your item not arriving at the time of delivery, please contact the delivery company first.

EMS, Small Packet → Post office in your country

FedEX → FedEX customer center

*Please note that Small Packet can be shipped at a cheaper rate, but the delivery time is longer.

In the event of loss, Small Packet will only provide compensation up to 6,000 yen.

If you choose postal delivery, please select EMS for orders over 6,000 yen.

Regarding Stolen

In particular, with FedEX, delivery may be completed by leaving the package at your front door if you are not at home.

We cannot provide any guarantee if your package is subsequently stolen by a malicious third party.

For more secure delivery, please purchase the FedEx Signature option below.

Signature options reduce the risk of theft.

• Contact us within: 14 days of delivery.
• Food products(Matcha powder, Hojicha powder, sweets) cannot be returned.

Refunds will be given in the following cases:

- Loss by the shipping company

- Delivery of the wrong product

Please note that we cannot offer refunds if the quality of the matcha does not meet your expectations.

Please see "Refund Policy" for more details.

Excessive refund requests without valid reason may be handled by our affiliated lawyers.

If you wish to cancel your order, please contact us within 2 hours after placing your order.

Depending on the timing of your order, your package may be collected within 1 hour of placing your order.

Please note that cancellations cannot be made after the product has been shipped.

Please carefully consider your purchase before ordering.

Regarding samples

We sincerely apologize, but we are currently unable to provide samples.
Should you wish to try the flavor, we would appreciate it if you could purchase a smaller size, such as 20g or 30g.

Regarding wholesale

We sincerely regret to inform you that we are unable to accommodate wholesale orders at this time.
Due to the sharp increase in global demand for matcha, Japanese matcha producers are unable to keep pace, and the shortage of raw materials continues.
Therefore, we are not in a position to offer wholesale for the foreseeable future.
We deeply apologize for not being able to meet your expectations and would greatly appreciate your kind understanding.

How to Handle Matcha

・What is the shelf life?

It varies depending on the product, but most items have a shelf life of about 6 months to 1 year.
The expiration date is listed on each product page.
Please note that these dates apply to unopened products.
Since matcha loses quality when oxidized, we recommend consuming it as soon as possible after opening.

・How should matcha be stored?

Matcha is very delicate, and its quality can deteriorate quickly if not stored properly.
It is sensitive to temperature, humidity, light, and odors. In particular, high heat and humidity can rapidly damage its flavor.
Therefore, please take note of the following storage guidelines:

Unopened:
Store in a cool, dry place away from high temperatures and humidity.
If you keep it in the refrigerator, let it return to room temperature before opening.
Opening it while still cold may cause condensation, which can speed up deterioration.

After opening:
Consume as quickly as possible. Store the matcha in an airtight container and keep it in the refrigerator or freezer.

We recommend using airtight containers like the following, which also help remove clumps and make matcha easier to use:

• Matcha Sieve Tinplate with Wooden Spoon

• Matcha Sieve Stainless Small Size

• Matcha Sieve Regular Size

・After opening, should I put matcha directly into the can, or keep it in the bag inside the can?

Basically, we recommend storing it in the silver bag, sealed as tightly as possible, and placing the bag inside the can.
If it is difficult to scoop from the bag, you may transfer the powder directly into the can without any problem.

We also offer popular Matcha Storage Cans for your convenience.

Either way, the difference in quality is minimal. We recommend keeping it in a cool, dark place and consuming it as soon as possible.

・About pesticide use

If the product does not have an organic certification label, it is cultivated in accordance with Japanese agricultural pesticide standards.
All products are managed according to these guidelines to ensure they are safe for consumption.