About delivery and shipping cost


Delivery will be by airmail of Japan Post.
There are two types of airmail for Japan Post, EMS and International E-packet.
The differences and features are introduced below.


EMS - Express Mail Service

Top priority among international mails is placed on this service!
The feature of EMS is the speed of delivery.
Posts will be delivered for * approximately 2-4 days to addressee all over the world.

* Currently, due to the delay in international logistics, it takes longer than usual for delivery days.
You can check the approximate delivery time from the link below.
List of Delivery Days (EMS: Kyushu)

Weight: up to 30kg
Shipping fee: Varies by weight and country
Put the item in the cart, select the shipping method, and the shipping fee will be calculated automatically.

 


International Epacket

It takes longer than EMS, but it's not too late because it's an airmail.
The price is cheaper than EMS.
In some countries, there are places that cannot be tracked to the end.

You can check the approximate delivery time from the link below.
List of Delivery Days (Letter-Post Airmail : Kyushu)

Weight: up to 2kg
Shipping fee: Varies by weight and country
Put the item in the cart, select the shipping method, and the shipping fee will be calculated automatically.

 


Regarding Customs and duty
※Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery person or the customs office.
Policies on those taxes vary in each country. Please contact the customs office at your country for more details.

 


Regarding cancellation of order

Matcha is manufactured after ordering. And there is also a best-by date.
Please note that you cannot cancel your order after your item is shipped.